Terms & Conditions

Overview:Dimmi provides users with the ability to make reservations at participating restaurants by directly synchronising with restaurants' reservation systems (Service). Once a booking has been confirmed, Dimmi will issue you with an e-mail & booking confirmation number to confirm the booking. By using Dimmi, you agree to receive electronic communications from Dimmi and our associated restaurants, affiliates, partners and third party suppliers (Affiliates) in relation to your bookings.

Payment:Dimmi does not charge you a booking fee. You simply pay the restaurant for your meal after you have dined in the restaurant.

Booking Confirmation Number:You will receive a booking confirmation number via e-mail once your booking has been confirmed and accepted by the restaurant. Please ensure to use this number in all communications with Dimmi or the restaurant.

Arrival Identification:You will receive an immediate confirmation e-mail & a reminder e-mail 24 hours before your booking. Please ensure to present either of these e-mails to the restaurant host at the time of arrival, otherwise you may be identified as a "no-show" and subsequently suspended or banned from using the Service again.

Changes:To make changes to the date, time or number of diners, please contact the restaurant directly at least 2 hours in advance of the scheduled meal period and quote the booking confirmation number. Changes will be subject to the restaurant's availability.

Cancellations:If you wish to cancel your reservation please contact the restaurant directly at least 24 hours in advance of the scheduled meal period. For group bookings of six (6) plus, please ensure to provide at least 48 hours' notice of any planned cancellations. The restaurant's contact details can be found in your confirmation e-mail.

No Shows:Failure to attend the restaurant at the reserved time will result in you being identified as a "no-show." We may choose to restrict, suspend or terminate your access to the Service if you are identified as being a "no-show" on more than three (3) occasions over a 12 month period.

Late Arrivals:Please arrive at least 10 minutes in advance of the scheduled reservation time. The restaurant reserves the right to cancel your booking and allocate your table to other guests if you have not arrived within 15 minutes of the scheduled seating time (ie. 15 minutes late.)

Meal Durations:The restaurant reserves the right to require you to vacate your table after a fair period of time.

Privacy Policy:We will collect, use and disclose your personal information in accordance with our Privacy Policy.  In addition, your use of the Service may be subject to Affiliates' privacy policies, including if you access the Service via an Affiliate's website, mobile site, application or other portal (Access Services).

Personal Information:To use the Service you are required to provide certain information, including your name, telephone number & e-mail address. You must ensure that all the information that you provide to us is true and accurate. In particular, you must ensure that the e-mail address you provide is accurate to ensure you receive important communications from us and our Affiliates regarding your bookings.

E-mail Communications: You will receive e-mails & / or other communications related to the fulfilment of your booking and other service information and we may use your personal information for that purpose in accordance with our Privacy Policy. In addition, you may receive periodic marketing and promotional e-mails from Dimmi or our Affiliates if you did not opt-out of receiving such communications at the time of booking or using the Affiliate's website or services. If you would rather not receive such marketing and promotional e-mail communications from us or our Affiliates, you can unsubscribe by following the instructions in the sender's e-mail communications. You acknowledge and agree, however, that you will still receive service communications specifically relating to the Service which you cannot unsubscribe from (such as booking confirmation e-mails).

Booking Guarantee:In the event that you make a booking through Dimmi, but the restaurant loses, misplaces or simply cannot accommodate the booking through direct fault of its own, then the restaurant agrees to provide you with a complimentary meal for two (to the maximum value of AU$50.00.) This only applies in instances when the booking cannot be honoured. This does not include situations when the restaurant does not have record of your booking but is still able to accommodate you. Requests should be put in writing to guarantee@dimmi.com.au. Dimmi and its Affiliates will not give any refunds or offer any form of credit or discount (including complimentary meals) to users regarding bookings that are not honoured by the restaurant or if you are otherwise unhappy with the meal or service offered by the restaurant.

Additional Affiliate Conditions:In addition to these Booking Conditions, the use of associated Affiliate websites, mobile sites, applications, products and services may be subject to additional terms and conditions with which you must comply when using the Service. Those terms and conditions will be in addition to these Booking Conditions, not a replacement of.

Service Termination:We have the right to terminate, restrict or suspend your access to any or all of the Service if we or our Affiliates believe that you are misusing the Service or if you breach these Booking Conditions.  Our Affiliates may also have the right to terminate, restrict or suspend (i) your access to any or all of the Service that is accessed via their Access Service(s), or (ii) your Access Service(s), if you breach the terms of use of the applicable Access Service(s).

Liability Limitations: You have certain rights, such as consumer guarantees, under law which cannot be excluded.  To the maximum extent allowed by applicable law, Dimmi and its Affiliates shall not be liable for loss or damage of any kind arising from the use of the Service (including if the Service is accessed via the Access Services), including, but not limited to, any loss, claim, action, demand, damage, or any special, exemplary, punitive, incidental, or consequential loss or damage, of any kind, whether based in contract, tort or otherwise. Neither Dimmi not its Affiliates is an agent of or connected with any affiliated restaurant with which a user has made a reservation, aside from the Service provided through Dimmi. To the maximum extent allowed by applicable law, Dimmi and its Affiliates exclude all liability and responsibility arising from any content available from the Service, including any reliance placed on such content. You bear the entire risk of the completeness, accuracy or usefulness of any content accessed from the Service.  Please see our Review Guidelines for further information about Postings published on the Service.

Contact Us:The Service is provided and operated by Dimmi Pty Ltd of Suite 401, 66 Berry Street, North Sydney, NSW, 2060. These Booking Conditions govern your use of the Service. By using this Service you are accepting these Booking Conditions. You may contact us on 1300 337 761 or at admin@dimmi.com.au or at www.dimmi.com.au